Maybe just sending the confirmation without the actual message. World is transforming and sending to people who filled out the form may open the gates to spammers. What do you think?
I think looking at how Gravity Forms (and similar) handles this within the WP ecosystem is a helpful starting point. A lot of expectations around what a form service does and doesn't do are set by those plugins – for better or worse.
I personally believe that sending a confirmation to the person filling out the form is a requirement, in some cases, and not having it would be a mistake.
Curious to hear if you generally prefer to manage client's forms and billing through your own account or have them create their own and share credentials with you?
I think there are 2 situations:
- 1 client is not technical at all - so you manage on your acc
- client is ok with having their own acc, then it is much better option