| While I don't like the blog title, many things said in there rang true for my company (MoveAI.com). We are building an AI-powered moving concierge that can orchestrate your relocation experience end-to-end. We initially were developing a system that we had hoped could handle everything and eject any workflow issues to a human so the operations team could kick the machine. We were hoping to avoid an interface all together on the customer side. After a few versions and attempts at building this system, we moved towards a traditional app where we focused on building a product people wanted and automate parts of it over time. But even the parts we automated needed an interface for customers to spot check our work. So we found a great designer. ...Before we knew it, we were building a traditional company, with some AI. The company is doing well and people love what we're building, but it's different than we imagined. We still believe in the long term vision and promise of the technology, but the article is right, this isn't going to be an overnight process unless some new architecture emerges. In the mean time, we're focused on helping people get from A to B easily using whatever means necessary, because moving f**ing sucks. If you're moving soon or know anybody who is, we'd be happy to help them. -P |