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by 8organicbits 669 days ago
I recently tried Google support for an issue with an out of support Pixel I was messing with. I assumed I'd get a "sorry that device isn't supported" response, but they gas-lit me, claimed that they could help, and proceeded to send me completely unrelated links until I gave up. Links unrelated to the Pixel and the problem I was facing.

I think I was talking to a bot and they made it appear human by slowing everything down so the whole exchange took 30 minutes, but maybe it was just a human following a script. Either way, it was worse than if they didn't have support since they just wasted my time.