[jiggawatts]

> cringy ask to “let us know if you think of any other features you might like”

One of the worst examples I've seen is trillion-dollar corporations like Microsoft basically putting new features to the popular vote.

You can buy from them a cloud service to the tune of a million dollars a month, but if you notice a bug, they tell you to go try and drum up votes from other users on some public forum.

It's insane, to the point where you can point out that their own product A doesn't work with their own product B where literally the only purpose of A and B is to be used in combination and they'll go tell you to upvote a "suggestion" to fix it.

The hilarity of this is that votes (or customer opinions) are hugely biased when sampled like this. If a new product isn't out of beta yet, it has very few users to vote on its features. If a some subset of a product just doesn't work, then users ignore it and then it effectively zero users, so zero votes on its issues.

Potential users cast no votes.

[sweeter]

Microsoft has some really perverse incentive structures. Side note, their forums are insane. Most of the "help" is "just run sfc /scannow and then re-install windows" they very clearly do not care to fix actual problems or to help people. They approach problems from a very far distance using a one-sized fits all approach. I think this says a LOT about how ms operates. I do like how Unix is the polar opposite of this. Its very DIY and fix it yourself.

[TeMPOraL]

I wonder if Microsoft's "Most Valuable $whatever" program includes a stint at support forums as certification requirement? Because whenever I end up at the help forum, there's always a Microsoft Most Valuable $whatever user present, and they're the one writing the most useless, dumb, and usually irrelevant (template copy-pasting?) responses. It's as if they're doing it to score points outside of the forum.