| I can actually answer this with direct knowledge. We were an enterprise customer of Apple. We deployed Xserves in production. Xserve RAIDS. Really cool stuff. We even had an inside enterprise account team. Steve Jobs simply did not want to do enterprise. He personally told everyone this, including the enterprise team. He always wanted Apple to be a consumer company. Apple did not want to support enterprise customers for 5+ years. They discontinued parts and support for Xserve and other things way too early for enterprise customers. Dell, IBM, etc., supports their enterprise hardware easily for 5 years and even longer. We bought piles of drives and other parts whenever we could once Apple told us support was being discontinued. Dell, Lenovo, and others have onsite support for repairs, especially for enterprise servers. Same day and even 4-hours onsite repairs. Apple wanted you to go to an Apple store or in mail it in, even for clear recall items. This is a complete nightmare for enterprise. Wiping drives before going to a store or mailing it, ugh. Dell, etc., a tech shows up, replaces a motherboard in 5 minutes while you watch and done. I’m not saying I’m a fan of Dell or they are perfect. However, they are an enterprise company that Apple never even tried to match in the slightest. If you didn’t have the support of Steve Jobs on anything then you didn’t do it. I’m sure that legacy has continued regarding enterprise. I think it’s a okay. Apple doesn’t need to do enterprise. |