[JohnFen]

How do tech companies manage knowledge transfer? In 100% of the companies I've worked at, the answer is somewhere between "poorly" and "disastrously".

You can't do a brain dump of an employee and have it be effective. The key to doing knowledge transfers is to make them unnecessary by making it a built-in ongoing process that people don't even notice.

[navyad]

Most of the companies fail at knowledge transfer as they have very poor documenting culture.

[ryshbg]

How about create a system for constant brain dump and make it accessible.

Can LLMs help do it?

[p1esk]

What do you mean? How would such a system look like?

[ryshbg]

[I] For a given employee:

1. Identify dependency areas (using Jira, Github/Lab, Slack etc)

2. Use LLMs to create documentation on #1

3. Get #2 verified by the given employee

[II] For a manager:

1. Dependency score to monitor/track the uncovered dependency of each employee

2. Control to artificially accelerate [I](#2 + #3)

[codingdave]

Unless your SME is building new content to feed the LLM, LLMs won't be able to produce anything specific to your organization. All they can do is write up common knowledge. Which is not any more helpful in transferring institutional knowledge than a search engine.

The only way for constant knowledge transfer to exist is to have documentation and collaboration be a core tenet of your organizational culture. It is a social problem, not a tech problem.

[p1esk]

Employees are not motivated to do knowledge transfer. It goes directly against their job security. You need to motivate them somehow, and I’m not sure how you would achieve that.