[x86a]

This is intentional. It's mostly a matter of discussing how to communicate it publicly and when to flip the switch to start the SLA timer. Also coordinating incident response during a huge outage is always challenging.

[thiagocsf]

That it may be but there’s no excuse.

Declare an incident first, investigate later.

Cheating SLAs by delaying the incident is a good way to erode trust within and without.

[antimemetics]

> Declare an incident first, investigate later.

If that would be the best way to deal with it- why is literally no one doing it this way and what does that tell you?

[adgjlsfhk1]

because it involves admitting that you messed up which companies are often disensentivized to do

[ErikBjare]

False positives?