| I upgraded from a Pixel 3XL to a Pixel 7 Pro XL. I've been generally happy. But... Back in September 2019, my Pixel 3XL had a problem doing an OTA update. I spent hours with Google support (both live and over email). Their only suggestion was to reset the phone and restore from backup. The problem is...
I had had the 'backup' option in settings enabled, the whole time I had the phone. I thought it was being backed up regularly. But I could not create a backup from my phone. I tried rebooting the phone, but the 'Backup Now' button was still greyed out. Based on some information from the web, I disabled my PIN. That caused my Google accounts to be logged out, but DID enable the 'Backup Now' button. However, the backup failed. I tried doing a backup via adb, which also failed. IIRC this was before Google Authenticator had the ability to transfer 2FA codes from one device to another. So, without the ability to restore from backup, a reset would mean I needed to recreate 2FA codes for tens of services, which is pretty time-consuming. I wasn't the only person with this problem: https://support.google.com/pixelphone/thread/13519859?hl=en I really like Pixel phones, and just ordered a Pixel 9. But for the foreseeable future my parents will continue getting iPhones. |