[acdha]

I have a good example of this dynamic using Comcast: when we left New Haven, I had to spend a couple hours in line at a dingy, poorly staffed office terminating my account (the dude working there was fine, he needed coworkers) and then a couple months of “accidentally” still billing me. They could afford to be sloppy on billing and cancellation where I’d lived because in 2008 the competition was (I am not making this up) 128kpbs ISDN and 768-1Mbps DSL since the phone company had badly neglected its wiring.

In addition to being illegal, this was short sighted because they’re a national company. Comcast/Xfinity is one of three gigabit choices in my neighborhood and they periodically send offers with competitive pricing but each time I remember what dealing with them was like and toss it into the shredder. I’m sure the regional office would say they’re better run than the New England one, or that they have a better system, but I’m not going to find out, and there’s no way they skimped enough to save more than they could have made with over a decade of service in a new region.