[whalesalad]

Couple weeks ago we had an issue where we were running into the 100 MB file upload limit so we upgraded to pro. Even after upgrading, we still are stuck at 100 MB upload limit and after weeks of trying to reach out to support (submitting HAR files, etc) that limit has not been raised. Cancelled pro because it simply doesn’t work and yeah support sucks. At one point we got a candid response (paraphrasing): sorry we've been late to reply, shit has been hitting the fan recently.

It's really unfortunate because Cloudflare is incredibly valuable tech and we rely on it for all sorts of things: zero trust, tunnels via cloudflared, advanced page/routing/redirect rules, a lot of cloudflare pages/workers deployed, on top of all our DNS there.

We manage about 800k domains so having a reliable partner here is critical.

[pxeboot]

Unless it changed recently, Pro has the same 100mb upload limit as the Free tier. You need a Business or Enterprise plan for a higher limit.

[whalesalad]

Maybe I meant to say business? I explicitly upgraded to the plan that allows 200mb.

As a stop gap, since our assets are stored on S3, we transitioned to using pre-signed URL's that the client will directly upload to.

[plasma]

Note you need to also raise the configuration limit of max upload to 200mb after the plan change in settings.

[whalesalad]

Yep, tried that (ridiculous it doesn’t auto update to this though)