| > every system has exactly one bottleneck at any given point in time What, no they don't. Does a straight glass have a bottleneck? No, most bottles have it, but not straight glasses, hence not every system has a bottleneck. The same applies to IT systems, there the topology is much more complex so often can have many bottlenecks, or sometimes fewer etc. > Riddle me this: how can a system perform faster than its single slowest component? A perfectly optimized component can't be a bottleneck but can still be the slowest component, trying to optimize that further will not speed up the system at all. Here we see that you will miss a lot of optimization opportunities since you think the slowest component is the bottleneck, and not looking further. |
Describe to me how an IT system can produce results (e.g. tickets closed, if you wish) at a rate higher than the processing rate of the slowest component.
> A perfectly optimized component can't be a bottleneck but can still be the slowest component, trying to optimize that further will not speed up the system at all.
Correct -- but neither will optimizing anything else! That's the whole point!