[clementjanssens]

Thank you for your feedback. I agree with you, and I understand that the pricing might seem a bit confusing; we’ll work on that as soon as possible!

As for the watermark, it’s only present in the free plan.

At the moment, we’re simply using Amazon SES services and have implemented a robust system to monitor complaint rates, bounces, and especially potential spam.

We plan to use our own IPs to ensure better service, but our primary goal right now is to find our Product-Market Fit (PMF). It’s in the pipeline.

We’ve done a lot of work to prevent spammers. In the past, with the predecessor of Mailhub, we experienced this kind of problem and have put everything in place to ensure it doesn’t happen again.