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by jiggawatts 679 days ago
It really doesn't. This is the excuse trotted out by Atlassian staff when defending their products in public forums, essentially "corporate propaganda". They have a history of gaslighting users, either telling them to disregard the evidence of their own lying eyes, or that it's their own fault for using the product wrong somehow.

I tested the Jira cloud service with a new, blank account. Zero data, zero customisations, zero security rules. Empty.

Almost all basic operations took tens of seconds to run, even when run repeatedly to warm up any internal caches. Opening a new issue ticket form was especially bad, taking nearly a minute.

Other Atlassian excuses included: corporate web proxy servers (I have none), slow Internet (gigabit fibre), slow PCs (gaming laptop on "high performance" settings), browser security plugins (none), etc...
3 comments
ffsm8 679 days ago
> Opening a new issue ticket form was especially bad, taking nearly a minute.

At that point, something mustve been wrong with your instance. I'd never call jira fast, but the new ticked dialog on a unconfigured instance opens within <10s (which is absolutely horrendous performance to be clear. Anything more then 200-500ms is.)

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jiggawatts 679 days ago
Cloud Jira is notably slower than on-prem Jira, which takes on the order of 10 seconds like you said.
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ffsm8 679 days ago
That does not mirror my own experience. And it's very easy to validate. Just create a free jira cloud instance, takes about 1 minute ( https://www.atlassian.com/software/jira/try ) and click new issue.

it's open within 1-2 sec (which is still bad performance, objectively speaking. It's an empty instance after all and already >1s )

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jiggawatts 679 days ago
Ah, there's a new UI now. The last time I tested this, the entire look & feel was different and everything was in slow motion.

It's still sluggish compared to a desktop app from the 1990s, but it's much faster than just a couple of years ago.

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hadrien01 679 days ago
Atlassian themselves don't use JIRA Cloud. They use the datacenter edition (on-premise) for their public bug tracker, and it's sooooo much faster than the Cloud version: https://jira.atlassian.com/browse/
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throwaway48540 679 days ago
This is just not true. The create new issue form appears nearly immediately. I have created two tickets right now - in less than a minute including the writing of few sentences.
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