[casesandberg]

If you choose to stick with your existing provider, you can negotiate a service contract where the provider hires and manages engineers that work exclusively on your account. We did this in the past with pretty good success. We were planning to exit in 1-2 years and didn't want to invest in an entirely new platform or build it ourselves when we knew the acquiring company would end up rolling up our service into their existing platform/infrastructure.

[hyperpape]

Having seen this from the other side, you have to be aware that this will only help with prioritization.

If the provider has a hard time delivering because of internal issues, they will still have a hard time delivering with dedicated development resources.