[teddyh]

You mean they’ve been able to fool you for three years by only allowing to you to talk to people who won’t understand, thereby tricking you into not going public with the problem, so they don’t have to make any effort whatsoever to understand the problem, let alone fixing it.

[minkles]

Even worse. We're a big enterprise customer. I've spoken to the people who actually architected and built the feature and they don't even understand the problem properly.