| Congratulations on the launch! The copy is well-written and enthusiastic. Given the nature of the content being hosted, I'd expect strong guarantees to export data any time (even if it's just 1 note). That said, there's an inconsistency in the FAQ, which states "Yes, you can export all your data at any time." and the Free Plan, which seems to restrict this (with the "X" next to the "Export all your data" feature). Some unfavorable impressions from the ToS: > "We may terminate or suspend your account and access to the App immediately, without prior notice or liability, for any reason." What's the recourse for data export / recovery, in this case? A prior notice (with an option to export) would be a respectable thing to do, given the irreplaceable nature of the content you're hosting. This clause sounds hostile to me, and leaves too much to chance for a bad outcome. There's a good opportunity here to help users transition out of the service rather than abandoning them. > "We reserve the right to modify or replace these Terms at any time. It is your responsibility to check the Terms periodically for changes." Is it reasonable to expect users to keep copies of ToS and compare them for dubious updates? If not, then what if the terms change into something unreasonable, something I don't agree with? What if you do a rug-pull and content is used for purposes other than those outlined in section 4? Do I have to agree to these new terms just to export what notes/pictures I've uploaded? I don't know how Brazilian law handles this, but really this should say something like "We will notify you promptly of any revisions (like a popup modal window when you log in), and if you disagree with said revisions, you will have the option to immediately export your data before terminating your use of the service." This clause also sounds hostile to me. |
Thanks for your time! You gave us amazing feedback to work on.
We'll definitely look into this. Thanks again for your support and feedback.
We do not want to sound hostile.