[neilv]

The latter half has a lot of criticism of allegedly boneheaded management (from the perspective of the writer and researchers they quote).

[rini17]

Strictly siloing maintenance away from sales and development is boneheaded clearly, not allegedly.

[momojo]

The author paints a very vivid picture of mismanagement, but I wish he had fortified that picture with some quotes or anecdotes. The "management" people remain this fuzzy, dark force throughout the essay.