[Chiba-City]

Great article. Read all of it twice. Don't fixate on one or two sentences.

I once worked in Fed Govt IT system. Remember the 2015 OPM (Office of Personnel Management) data breach? If not, read up on that (use a search engine). Over 22 million government personnel records were released into the wild. The Wikipedia article "blames China," but some folks told me that multiple agency personnel and multiple agency contractors had simply put everyday Fed Govt OPM spreadsheets on everyday Web sites to make them easy to share.

"Experts" rarely grasp the everyday 1. incompetence, 2. indifference, 3. recklessness and 4. even corruption pervasive across and thriving in all our "elite institutions."

We need to take Robert Salow's Productivity Paradox (look it up) very seriously. All the incentives line up for "experts" to sell more things and sell newer things. But we are often (always?) selling bandaids for the previous bandaids, while users (customers) are swallowing birds to catch the spiders to catch the flies. Solved problems cease being problems. That's sadly bad for the IT business.