[tennisflyi]

This is a problem rampant in tech (and pretty much any other industry). Why do you think he searches for anything? Do you think Khosrowshahi uses Uber himself and not a dedicated driver? Do you think Chesky books houses off Airbnb and not some sort of personal network? Do you think Xu DoorDashes shit fast food to his house and not a personal/private chef? Does McMillon of Walmart have chaff from Walmart delivered via a third party though Spark to his multi-million dollar house? This extends almost all the way down to interns of the company.

There is too much separation/abstraction from the people that actually use what they're in charge of. How many times does leadership make shit changes that fuck over the rank and file/boots on the ground?

[FrankWilhoit]

Of course he delegates but he still needs the information -- the public incarnation of his own product is not fit for that purpose -- what does he tell his people to use?