[lincon127]

The intentional talking past OPs point that you're doing is annoying.

I don't think anyone's worried about AI replacing call center employees or support centers. Sure, the service might be lackluster, but the impact of something like that is quite narrow in scope and doesn't affect people's day-to-day lives. OP is (I imagine) talking about pieces or the exchange of information that is normally written by experts or armchair afficianados and is gobbled up by media and the public alike.

An LLM can't learn subject matter. It only learns language convincingly enough to look like it's learned subject matter. So when a person is concerned about a piece of content written by AI, say a political analysis or a scientific paper. The user not only has to question whether or not the content makes sense, but whether or not it's fully intelligible to anyone. If there is no expert with these opinions, then a user that fails to realize that may give weight to an idea that they may not completely grasp but do think smarter people than they do understand.

Think of the numerous times people in the past have ranted on Reddit, Twitter, or whatever platform about issues they feel strongly about. They've put a lot of passion into that. And a lot of the time they may have a decent grasp of the space they're critiquing, people band together behind a comment like that not because they have come to all the same conclusions, but because that person used some of the shared experiences and drew conclusions using those experiences in a thoughtful way that kinda sounds right. If an LLM does that, then you can't even be assured that those conclusions make any sense whatsoever, and people could band behind any old nonsense so long as their issue is supposedly accounted for. One can generate endless streams of fake rally cries to support themes outlined broadly by the person coming up with the initial prompt.

Now, maybe OP didn't mean all that. I'm certainly doing a bit of my own hypothesizing of my own. But clearly this is about a little bit more than just call centers.