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by apeace
682 days ago
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Yes, we are doing all of the above except for the on-modem speed test, which we are working on. Having the installer run a test and talk with the customer is helpful, but a lot of people don't trust the installer. The incumbent ISPs are so evil that they've convinced consumers that all ISPs are evil tricksters. So we'll get a customer service call 10 minutes after the installer has left: "I'm not getting the speeds I'm paying for!" |
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