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by judge2020 696 days ago
> But from quick googling (I think it's Reddit), some people said Cloudflare uses bait-and-switch where at some point you will need certain features that are only available in enterprise plan or something, basically significant cost increase.

Cloudflare is only "free" for hosting websites; doing something like hosting just images or binary data and pushing hundreds of gigabytes or terabytes a month is likely to get your domain dropped from Cloudflare [0]. However, they do allow these non-website use cases (like hosting binary files, tons of images, etc) when using their third party products like R2 and/or Workers.

But, even with those stipulation, they do have a somewhat dubious sales tactic where, if you're pushing a lot of data, they:

- send you an email saying "you're using a lot of data"

- Have a line threatening you to "pay us to safeguard your website from potential suspension or restricted access"

- If you don't pay, you're in limbo on whether or not you're actually violating T&S and should make plans for being dropped by CF

Going over X0 TB/mo seems to be the threshold for getting put in this sales funnel, based on the few instances i've seen, but I can't confirm it. In some of these cases, the accounts survived, and in others they were dropped, so this isn't always a death sentence.

I would be incredibly grateful if Matthew Prince / eastdakota commented on this sales tactic, because it's obvious that some sales EVP at some point in time said "When Trust & Safety flags a customer for bandwidth reasons, we need to try to upsell them before T&S can review and make a determination for the account", which seems incredibly bad manners with how often CF speaks about their anti-"bandwidth rent seeking" philosophy[1].

0: https://community.cloudflare.com/t/the-way-you-handle-bandwi...

1: https://blog.cloudflare.com/aws-egregious-egress