[nicce]

> If you're a restaurant, user can actually order right from the chat. or voice.

So, instead of giving 30% fee for DoorDash or Wolt about visibility, we start giving that fee for "some-AI-search-tool", and they don't allow selling food cheaper than you get by using the AI search process ordering. I don't like this era.

[wseqyrku]

That's assuming you don't have any customers. Those will just directly name your restaurant. I guess the only way to attract new customers would be word-of-mouth, or some other form of advertising.

[nicce]

I am assuming that most customers comes from deliveries in these days. People optimize time.

Only some big, well-known restaurants are an exception because people already known them and know to look for them. They are big enough to have online shop for food delivery and some form of delivery system.

For other places, it is not like that. They need to be visible on platforms that people use. If they are not there, people don't order take-away food because they mainly use applications which provide decent-enough catalog about available restaurants with delivery option and easy payment process.

Typical platform monopoly problem exists because people tend to be lazy and it is hard to get visibility on traditional search engines, when they are flooded by ads for the normal users, and then if you filter them out, SSO spam, which might not be related to restaurants, and then finally, competition against other restaurants.