[rangerelf]

No, but it's very probable li2uR3ce bought things that were portrayed as being much better than they actually were. These days "profitable" for the seller rarely equates with "good value" for the buyer.

[WalterBright]

Most of what I buy is repeat purchases. If they weren't worth the money, I wouldn't buy them. Isn't it the same for you?

[myroon5]

Feels like a false dichotomy? Brand loyalty fluctuates over time and by brand, market, etc. For example, cars are probably the largest repeated purchase in America, and car brand loyalty is nowhere as high as it once was:

https://www.nytimes.com/2009/10/21/business/21auto.html

Answers to your question are nuanced, and fortunes are exchanged in purchases like cars even if customers aren't loyal next purchase(s)