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by EvanAnderson 700 days ago
I don't have a statistic for number of bullshit calls in our PSAP. I'd say "a lot" in terms of number of calls from the time I've spent in the dispatch room overhearing calls while working issues. In terms of time spent on the phone it's probably not significant. Most of the bogus calls I've heard end fairly quickly. The telecommunicators are, presumably, trained to get those people off the phone fast.

My sense is the staff here don't involve law enforcement on inappropriate calls unless there's a significant number of repeat calls, the caller is being abusive to the telecommunicator, or the caller confesses to a significant crime during the course of the call. I don't think there are consequences very often but, again, I have no statistics.

There are probably published statistics. I know our PSAP generates stats that get rolled-up into at least regional, if not national, reporting.