[ravedave5]

Amex's reputation for backing the customer, means you don't even always need to go to them for help. My wife was dealing with a travel agent not wanting to issue a refund (when the listing specifically gave the refund window, and we were inside it). She was at her wits end and finally said, "ok I'll call Amex, the listing is clear and they'll do a chargeback", that caused them to get a manager on the line and our refund was processed immediately.