[rimantas]

How comes that Apple products are leading in customer satisfaction surveys, if this is horrible for consumers?

[freehunter]

Because consumers don't always know what they want. They can be influenced by marketing and word of mouth (as shown in the Vista vs Mojave experiment).

On another point, Facebook is by far the most popular social network, and it can hardly be argued that Facebook's policies are good for the users.

[rprasad]

In the same way that McDonalds leads fast food satisfcation survey, despite being undeniably bad for consumers' health.