[ram_rar]

Can someone with a background in contract negotiation, vendor onboarding, and business continuity risk management share their expertise? We'd love to hear about typical vendor contract provisions that protect customers in situations like this.

If damages can be demonstrated, what are the chances of airlines successfully claiming compensation? Or, in practice, do such cases usually result in significant discounts during the next contract renewal rather than actual damages paid out?

[red-iron-pine]

> We'd love

who is 'we'?

Most contracts have indemnity clauses that protect from, or cap damages, due to vendor issues. You can get a court to overrule that if you can prove something like gross negligence, or that such provisions don't apply to something like safety-critical airline systems.

CS could push back saying they just offer endpoint protection, and it's on your org for where you put it. Kind like Ikea saying "hey man we just make end tables" when someone decides to put Lack tables on every airplane, and they turn out to be super flammable.

[com]

If the liability is capped at the cost of the duration of the incident (70 minutes from Crowdstrike’s PR-messaging perspective) or one month’s service charge - both pretty normal in standard contracts, then it’s only outside of the contracts that some equity could be achieved. Not holding my breath though.