[AlexBlom]

Hi. I may flesh it out, but I've also opened up the software. If you have extension ideas, please feel free to fork / contribute. You can flip me an e-mail (my first name @ my HN username . com) if you want to go further, or flip a note on Twitter.

An issue has a one to many relationship with tickets. I built it, as I found I'd get many tickets about the same thing from different users. I wanted to be able to focus on solving the macro issue and not manage many issues. Terry Smith is one of the thinkers behind it.

[chris_wot]

I might be missing something here, but in ticket.rb, it has the line:

  has_many :issue

and in issue.rb, it has the line:

  has_many :ticket

Why a M:N mapping of issues to tickets? Were you planning of future expansion?

[AlexBlom]

Perhaps I mis-spoke above. An issue can be associated with multiple tickets, just as a ticket can be associated with multiple issues. The latter is not beefed as much in the code, as I found the use case to be less once live.