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by tspng 701 days ago
Congratulations on the launch!

Unfortunately, I got an error signing up: "You have reached your limit of 500 users. If you need more users, please use a Production instance."

4 comments

More worryingly: It presents this message after it has collected my personal login credentials.
This is now fixed, and signups should be working again! Had a misconfiguration with our auth provider, even though we were on the paid plan.

Thanks for testing! :)

- Billy

Whoops, sorry, we were indeed using the Clerk free tier (which claimed that we had a cap of 10k users, but apparently not?). Fixing that now.
AFAIK 500 is the hard limit for dev instances, 10k is the limit of the free tier for production environments.

Btw, there is a stray semicolon on the signup page after the cardbox ;)

Yes, we have sadly learned this the hard way... Also we can't actually migrate users automatically from dev to prod. T_T

Signups are re-enabled, and I'm writing a script now to re-associate everyone's old chat history. Sorry for the launch day struggles!

Same here, I guess they are using a free trial for the identity provider which is limited to 500 users.