[RiderOfGiraffes]

Enter debug mode:

So I and others have tested it and it worked for us. That means the sending system does correctly send emails to at least some addresses.

You say that when you created the testing account you checked the email you supplied quite carefully, so that means that you most likely did enter the correct email address.

The problem is either that

1. HN fails to send to a small subset of addresses, and yours is in that subset, or

2. the email that was sent to you has been hidden from you by your email system.

Option 1 seems unlikely. I would investigate using Yahoo or something to set up a temporary email address and create another test account. If you have two known addresses that fail to get reset messages then you definitely have a case for emailing PG again.

If that other test email address does receive the reset, then the problem is with your true email address, either in the receiving in general from HN, or with HN specifically getting it wrong for that particular address.

Search diligently for the email among your various folders. I don't use gmail so I have nothing to suggest, but I know others who never received emails because gmail silently decided they were spam and put them somewhere unexpected.

Good hunting.

End debug mode.

[delan-temp]

I've searched thoroughly, and have not found any emails, but I do of course receive emails fine from the @ycombinator.com address of the staff member I spoke to. I'll try redoing the test with a different email provider though.

[moontear]

This is something I believe you should have done in the first place. You write that your e-mail setup must not be wrong as you are using Google Apps for your domain- but in the end exactly that might be the problem (wherever it stems from).

[molmalo]

Check if you have an automated filter/rule in your gmail account that could be deleting the mail as it arrives.

[delan-temp]

Yep, the filter list in Gmail's settings is empty.