[larrys]

"We're expecting them to be the A-Grade tech wizards who can give us 0 down time."

Exactly. But something like this which they said makes them seem so ordinary:

"The improved status site allows users to subscribe to notifications when an incident is opened. As a result, our status site experienced unprecedented spikes of load during this incident. This high load crushed the site,"

Basically saying whatever they setup for a status site choked on sending out emails or sms, as if they were hosted on a shared server and got mentioned simultaneously on a few major sites.