[moe]

Man, that's a long and contrived justification for what amounts to a pile of bullshit.

We have seen very elaborate post-mortems from google, facebook, twitter, and no least from Amazon themselves (you know, the playground that heroku builds their sandcastles in).

The aforementioned companies had no problem explaining their respective issues in plain language that every engineer did understand.

Heroku doesn't even try to explain themselves. They just throw around fantasy words without real explanations, seemingly overwhelmed by their own awesomeness (in a failure report, no less).

As an engineer I feel insulted by this pamphlet. All I can gather from it is that they screwed up and apparently somehow related to their request-routing layer. Thanks, we knew as much before reading that text.

I still have no idea what actually went wrong and how they intend to prevent it in the future. But I'll certainly advise people to avoid a company that babbles about "control rods" when their software screws up.

[erikpukinskis]

Are you a Heroku customer? I am, and I understand everything they said, and I appreciate that they went into detail about what happened.