[soci]

> the companies, which use screen-scraping software to find and resell tickets, add additional charges and make it difficult for the airline to contact passengers.

AFAIK, it's impossible to resell flight tickets in EU, they are attached to real names that are checked upon boarding time. If wonder how did Booking manage to resell Ryanair tickets at scale?

[gopher2000]

Do they buy-and-resell or do they just provide a front for the ticket-buying flow with their own fees added on top?

[chrisjj]

The latter.

[chrisjj]

By injecting the real names. Hence fraud.