[Toutouxc]

I still don't understand, I flew with them last year, and just now I dry-ran booking a flight from Prague to Bologna. The entire thing feels quite streamlined and straightforward. Pick two dates, you're offered flights on or around the dates, you pick the flights, then you pick the "package" (basic, regular, plus, flexi plus) and it shows a HUGE matrix with big fat check marks for stuff you get and no check marks for stuff you DON'T GET (reserved seats, cabin luggage, checked luggage, free check-in at the airport). Honestly, if someone can't navigate the process as it is today, I'd be worried about them traveling to a foreign country. Any additional offers (hotels, insurance, cars) you can safely ignore.

[switch007]

Yes, in their defense, that matrix is an improvement. Though it's not perfect and still intended to fool people: you would expect as you go up the tiers that everything from the previous tier is included but that's not the case: "Plus" doesn't include a carry-on/priority boarding from the "Regular" fare. And the most expensive option "Flexi Plus" doesn't include a checked bag (easy to miss when all other options are included)