I talked to people in charge of the operations on a daily basis for years. I really don't think these considerations have changed that much since my times of leadership of an entire department managing just that.
reminds me of a ticket I once worked on, no emergency or anything, I just needed to crank out a few pages of cobol, it took a little while to type it in, and the boss of the department wanting the ticket done came by and asked what the holdup was, "I'm working on it, will be ready in a bit", the boss asked "what, don't you just need to press a button or something?" she too "lead a department." hahaha