[moralestapia]

>Her children’s appointments were cancelled, the first they would miss in five years.

They've been going every two weeks for the last five years. I doubt they wouldn't know what to do ...

[throwup238]

It’s a large children’s hospital with thousands of employees treating tens of thousands of kids a year, not some rural family doctor with a list of patients that can fit on a single sheet of A4. They’re not going to get the same staff every time and the staff isn’t going to memorize the charts of every patient.