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by 2o4j2o3543o 699 days ago
Sure, gradual rollout seems obviously desirable, but think of it from a liability perspective.

You roll out a patch to 1% of systems, and then a few of the remaining 99% get attacked and they sue you for having a solution but not making it available to them. It won't matter that your sales contract explains that this is how it works and the rollout is gradual and random.

Just a thought.

4 comments

These suing hypotheticals work both ways- they can sue for crashing 100% of your computers - so don't really explain any decision
Then push it down to customer, better yet provide integration points with other patch management software (no idea if you can integrate with WSUS without doing insane crap, but it's not the only system to handle that, etc.)
Another version of the "fail big" or "big lie" type phenomenon. Impact 1% of your customers and they sue you saying the gradual rollout demonstrates you had prior knowledge of the risk. Impact 100% of your customers and somehow you get off the hook by declaring it a black swan event that couldn't have been foretold.
Don't you think they will be sued now too?