[whalesalad]

Ayn Rand, is that you? I guess technically speaking you are correct - but that value proposition has evaporated now. They've likely lost all trust with their customers at this point.

I do hold IT departments accountable, though. A third party vendor software update should not be able to cripple your entire organization like this.

[a0123]

Especially since I'm assuming those organisations pay good money for those services (my org hasn't been affected and we don't use them but we're also very small so I wouldn't know).