[jsiepkes]

I highly doubt their SLA says something about compensating for damages. At most you won't have to pay for the time they were down.

And even more ironically; A botched update doesn't mean they are down. It means you are down. So I don't even think their SLA applies to this.

[InsideOutSanta]

Yeah, they'll pay with "credits" for the downtime, if what is currently happening even technically qualifies as downtime.