[rurp]

Yep I ordered a big jug of cleaning solution that showed up completely destroyed in a soaked and ruined box. Amazon refused to credit me a refund unless I returned the product to them, which was literally impossible. They have gotten big enough that they don't need to care about customers as much as they used to and, unfortunately, they might be right. The only solution is to not shop there any more.

Another behavior I started seeing a lot more of the past couple years was paid listings selling a product for 4-5x the normal price, mixed in with the organic results. The only purpose of those is to rip off people who are in a hurry or confused and miss that they are being taken advantage of. They must work often enough to pay for the ad placements and clearly Amazon doesn't have any interest in protecting their customers.