Once you establish a monopoly, the consumer-friendly behaviors which enabled you to crush the competition no longer have a justification for their cost.
Amazon is hardly close to a monopoly no matter how much some political class and their big competitors want to hammer that point. In fact I rarely buy anything from them precisely because they suck quite a bit on retail and competitors have gotten better (and consciously want to take my business elsewhere because I don’t like to benefit AWS). Because they are not a monopoly I don’t feel particularly in pain not purchasing from them.
I suspect the cost structure and consumer behavior has forced their hand to be more restrictive on retail (and perhaps they no longer care as much either).
I suspect the cost structure and consumer behavior has forced their hand to be more restrictive on retail (and perhaps they no longer care as much either).