[wongarsu]

As long as you stick to what's in Synology's package manager it's pretty end-user friendly. Though that only covers the normal file/photo/video/contact/calendar/backup management stuff. To set up a pihole you'd have to configure the docker image or run a VM, which is probably beyond the standard user's repertoire.

For friends and family unraid is nice because it has a much bigger repertoire of "Apps" (mostly docker containers with some minimal UI integration). It demands a lot more from the user than Synology and looks a lot scarier, but there are no difficulty spikes. Once somebody knows how to use it it's pretty smooth sailing without having to learn anything new.

[peterleiser]

Unraid does look pretty nice. Synology definitely has difficulty spikes, and then you have to search for some article or tutorial.