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by einpoklum 699 days ago
There are organizational incentives to this approach - at Mozilla / Thunderbird, with which I have a bone to pick; but also elsewhere.

A couple of years back I was involved in an argument about doing something a bit similar in LibreOffice:

https://design.blog.documentfoundation.org/2022/11/01/commun...

Note the back-and-forth in the comments.

1 comments

I understand why developers want feedback. I have paying customers for my software library and I can't get useful feedback from then about what features they use.

OTOH, why can't get get UI feedback from logging institutional users for different domains, where they can get real legal and ethical consent from the institution side?

I mean, yes, it's easier to force it on everyone and have them swallow the pill for lack of alternatives than it is to deal with organizations. But then the issue isn't one of lack of data, it's that they don't want to deal with organizations as equals, since that takes more work.