[immibis]

Pretty much this. We see it starting to happen already. When's the last time a really big company actually did something to improve its product for its users and thereby get more money from users, as opposed to either raising the price, or improving its product for people who are not the users at the detriment of the users? They do this because the users aren't where the money is - money is concentrated among rich people, and the best way to make more money is to pander to other rich people.