[interpunct]

I guess he would need an "Extreme Makeover" to go on "Undercover Boss".

My dad was the financial controller for a large pizza chain in the '70s--they used to send him into the field to do spot checks, which was progressive IMO.

[dsr_]

It was a well-documented technique of quality control across industries by 1940.

[interpunct]

And still meticulously adhered to, I'm sure.

I guess you mean "management by walking around"? For perspective, we had TQM in the '90s, which consisted of orders to tell TQM consultants that we knew where the TQM manuals were at, if we couldn't otherwise avoid "The TQM Bobs".

The corporate headquarters building my dad worked in was also considered progressive and employee friendly in the '70s--with natural lighting and office noise abatement (with white noise piped in, for example).