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by defrost 708 days ago
It's more than just a "tier of easy internet for the elderly" as that alone won't ease the suspicion that something might be going wrong.

There's demand for trusted verified handling of regular financial life interactions, bill paying, hiccups from cards being changed and regular direct debits needing resetting, etc.

Much like, Chubb (for example) remote monitor home security with liability should one of their employees start feeding "they're not home and they have valuables" infomation to thieves.

My own father was born in 1935 and he's still pretty sharp, handles his accounts etc but he still worries (quite rightly) about social engineering and scammers .. the very "ease" of something doesn't reassure, it's the fact that interactions have been double checked by a trusted party (me, I guess) that does the trick.

It's also an area that demands reputation, liability, and transparent auditing - conservatorships for the elderly, as for Britney Spears, are ripe with opportunities for graft and abuse.

2 comments

https://www.truelinkfinancial.com/

Found them here long ago (YC S13), used them with an alcoholic parent I was acting in a guardian capacity for.

https://hn.algolia.com/?q=truelink

That appears to be a useful solution to part of the challenges in the domain.

I'm not sure what countries that spans (I'm in Australia) so there's perhaps scope for others to expand across other geographic locations.

There's also the "don't babysit me" aspect, a good number of elders are often slowly diminishing in capability and have no desire to be immediately shifted to a full guardianship when what they want is incrementally increasing trusted oversight that they are in control of.

I agree. I’m also looking for the equivalent of a social worker CRM/platform if anyone has any recommendations. I would prefer to not have to roll my own with a contractor if at all possible.
For what context? One person keeping track of all the social workers they are in contact with for personal use?
No, to keep track of consumers of social work for social workers. Think EHR system for social work, for shared provider access for each person in need of care and services, and central tracking for each person of service, care, and resources available and provided.

I’m currently tracking with spreadsheets, which is less than ideal.

I think the general term is "case management" - this one is for foster care https://help.binti.com/hc/en-us/articles/20423755272979-Serv..., and salesforce has a package for it https://www.salesforce.org/products/case-management/

When I googled "social work case management CRM" a ton of stuff came up.

A private network? Separate from the internet? A dedicated device for said network