[gjtorikian]

I completely agree that the prioritization of support is woefully lacking, but I think this is a consequence of the shoddy state of support tooling. If customer support professionals were given the right tools to do their jobs, instead of half-baked solutions from 15 years ago, we might see a new virtuous cycle between customers-support-product. That's why my friends and I started Yetto [0], a help desk for people, not cogs.

You can see an overview of the core support workflow in our recorded demo [1], and we have more videos showing off more of the features on the way soon.

Feel free to sign up for access [2] and we'd love to get your feedback on it while we're still in beta. Let me know what you think!

(As a small business owner I am sure you can appreciate the opportunity to pounce on opportunity. )

[0]: https://www.yetto.app/ [1]: https://youtu.be/jQ30Ce-J144 [2]: https://web.yetto.app/application