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by oliwarner
701 days ago
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It's not fair to think about this just in terms of capitalism. Even non-profits and charities have customer support systems. A customer who cannot or will not help themselves costs that organisation more to service than one who will. This is pretty universal. If an automated system can handle 50% of the calls quickly and accurately, you're getting better value for your other user, who might be paying for the organisation's running fees. It's only when it grates like this, when you're screaming "CONNECT ME TO A HUMAN!!1" at an AI where it's really a problem. |
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