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by oliwarner 701 days ago
It's not fair to think about this just in terms of capitalism. Even non-profits and charities have customer support systems. A customer who cannot or will not help themselves costs that organisation more to service than one who will. This is pretty universal.

If an automated system can handle 50% of the calls quickly and accurately, you're getting better value for your other user, who might be paying for the organisation's running fees.

It's only when it grates like this, when you're screaming "CONNECT ME TO A HUMAN!!1" at an AI where it's really a problem.

1 comments

Nonprofits and charities operate in a capitalist system. They aren't apart from it.
Capitalism operates in a finite world with a brittle biological network that serves as a fundamental condition for sustaining life further, including capitalists agents.

It doesn’t mean capitalist overlords consider this vision as a perspective that should condition every moves they make, on the contrary it’s often like fully embracing unlimitism and echosystem mass destruction is the must have attitude.

That is, people are not absolutely bound to forge opinions and act in a way that matches the social norm of the day.

While hegemonic anthropological systems are hard to ignore for those living in their sphere of influence, it doesn’t mean every single human endorse wholly its axiological mindset.

Consider Jean Meslier the French Catholic priest who was discovered, upon his death in 1729, to have written a book-length philosophical essay promoting atheism and materialism.

Being embedded in a system has nothing to do with with being intimately akin with this system.