[7e]

The service experience with both Rivian and Tesla sucks. And that is why the manufacturer should never have a monopoly on the service of your car. Rivian wait times can be as long as five months. Tesla regularly denies warranty claims.

[jseliger]

I can't speak for everyone, but ours was great. The other day the car threw an error message about the battery; we brought it to a service center, which swapped the whole battery free under warranty and without bother. Tesla gave my wife $100 in Uber credits per day until they got a loaner a few days later.

Perhaps the best part of the "service experience" is not having to go in for oil changes, brakes, and all the other stuff legacy cars require.

[yolovoe]

Not my experience with Tesla servicing. First off, you don’t have to service the car besides tire rotation and air filter replacement once a year or so.

When I do walk in to get something checked out, I get an estimate via the app and can chat with someone before even dropping off the car, which is nice. Tesla servicing has been a good experience for me so far, and does make me want to order another Tesla when our ICE car dies a couple years from now.

[mvkel]

This is true of virtually all service experiences these days. Service tech shortage.